Refund policy

Last updated: July 30, 2026

Made-to-order merchandise

Sea Wolf Adventures merchandise is produced to order by our third-party fulfilment partner. Except where applicable consumer law gives you a mandatory right to cancel, return, exchange, repair, replacement, or refund, we do not accept voluntary returns or exchanges for a change of mind, an incorrect size or colour selected by the customer, or a preference for a different item. Please review the product description, colour, and size guide before ordering.

Damaged, defective, misprinted, incorrect, or lost orders

If an item arrives damaged, defective, misprinted, or different from what you ordered, or if a parcel appears to be lost in transit, contact us at info@seawolfadventures.ca within 30 days after delivery. For a parcel that never arrives, contact us within 30 days after the estimated delivery date. Include your order number, a description of the issue, and clear photographs of the item and packaging where applicable.

Once the claim is reviewed and approved, we will provide an appropriate remedy, which may be a replacement, repair where appropriate, or refund to the original payment method. You do not need to send a defective item anywhere unless we give you written return instructions.

Order changes and cancellations

Because production can begin shortly after an order is placed, contact us immediately if you need to request a change or cancellation. We cannot guarantee that an order can be changed or cancelled after fulfilment has started. If we can stop an order before production, we will cancel it and refund the cancelled amount to the original payment method.

Incorrect addresses, refused parcels, and unclaimed shipments

Customers are responsible for providing a complete and accurate delivery address. If a parcel is returned because an address was incorrect or incomplete, delivery was refused, or the parcel was not claimed, we may be able to arrange reshipment after it is returned to the fulfilment facility. Additional production, handling, customs, and shipping charges may apply. Do not send returns to our postal address or to an address printed on a parcel without first receiving written return instructions from us.

Mandatory cancellation and withdrawal rights

Nothing in this policy limits any right or remedy that cannot lawfully be excluded. If you are a consumer in the United Kingdom or European Economic Area, you may have a statutory right to withdraw from an eligible online purchase by notifying us within 14 days after receiving the goods, unless a legal exception applies. To exercise that right, email info@seawolfadventures.ca with a clear statement of withdrawal and your order number before the deadline. We will provide return instructions. Unless the goods are faulty or applicable law requires otherwise, you are responsible for the direct cost of returning them. Eligible refunds, including the least expensive standard outbound delivery charge where required by law, will be made to the original payment method within the period required by applicable law. We may withhold reimbursement until we receive the goods or evidence that they were sent back, and we may deduct for diminished value caused by handling beyond what is reasonably necessary to inspect them.

Consumers in Canada, the United States, Australia, New Zealand, the United Kingdom, the European Economic Area, and other locations retain all non-waivable statutory consumer guarantees and remedies that apply to their purchase.

Refund processing

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the credit. Original or return shipping charges are not refundable unless the item was faulty, the wrong item was supplied, or applicable law requires reimbursement.

Contact

For a return, refund, replacement, or cancellation request, contact Sea Wolf Adventures at info@seawolfadventures.ca or +1 250-230-2388. Please do not return an item until we have provided written instructions.