Shipping policy

Last updated: July 30, 2026

Where we ship

Sea Wolf Adventures currently accepts merchandise orders for delivery within Canada, the United States, the European Union, the United Kingdom, Australia, and New Zealand, subject to carrier availability and any destination restrictions shown at checkout.

Production and fulfilment

Our merchandise is made to order by our third-party fulfilment partner. Most orders are produced within 2–5 business days. The order date, weekends, and public holidays are not included in this estimate. Production may take longer during peak periods, for large orders, if an item is temporarily unavailable, or if a production file or quality issue requires correction.

Estimated transit times

After fulfilment, standard domestic delivery within Canada or the United States is generally estimated at 3–4 business days. Standard international delivery is generally estimated at 5–20 business days. The estimate shown at checkout or in your shipping confirmation is the most relevant estimate for your order. All delivery dates are estimates, not guarantees, and may change because of the product, fulfilment location, destination, carrier, customs processing, weather, service interruptions, or seasonal demand.

Shipping charges and free-shipping offers

Available shipping methods, charges, and any applicable free-shipping threshold are calculated and displayed at checkout before payment. A free-shipping offer, when available, covers only the eligible shipping method shown at checkout and does not include customs duties, import taxes, remote-area surcharges, or other charges unless expressly stated.

Tracking and split shipments

When tracking is available, a shipping-confirmation email will be sent after the parcel leaves the fulfilment facility. An order may be produced at more than one facility or sent in separate parcels, so items may arrive on different dates and may have separate tracking numbers.

Customs, duties, and import taxes

International orders may be subject to import VAT or GST, customs duties, brokerage charges, or other fees imposed by the destination country. Unless checkout or the selected shipping method expressly states that these amounts are included or prepaid, the recipient is responsible for them. Sea Wolf Adventures does not control customs assessments or clearance delays.

Address accuracy and delivery issues

Please check your delivery address before placing an order and contact info@seawolfadventures.ca immediately if a correction is needed. We cannot guarantee an address change after fulfilment begins. Additional charges may apply to reship an order returned because of an incorrect or incomplete address, refusal, or failure to claim the parcel.

If tracking shows a parcel as delivered but you cannot locate it, first check the delivery location, household members, neighbours, and any notice from the carrier, then contact the carrier. If the parcel remains missing, contact us promptly. Claims for a parcel lost in transit must be submitted within 30 days after the estimated delivery date. Claims for damaged, defective, misprinted, or incorrect items must be submitted within 30 days after delivery and should include clear photographs where applicable.

Delays

If the estimated delivery date has passed, allow three additional business days for an occasional carrier delay. If the parcel still has not arrived, email info@seawolfadventures.ca with your order number so we can investigate. Sea Wolf Adventures is not responsible for delays outside our reasonable control, but this does not affect any non-waivable consumer right.